South Africa. Pension funds and administrators could face summons for ignoring complaints

Retirement funds and administrators have been put on notice by the Pension Funds Adjudicator (PFA) on the back of concerns about a failure to respond to complaints by members. Adjudicator Lebogang Mogashoa says there remains a high number of incidents of retirement funds and administrators not cooperating with the office’s investigation processes. This includes not responding to complaints lodged (timeously or at all), requesting many extensions to respond, and filing responses that don’t comprehensively address the substance of the complaint. After seeking...