When digital platforms enter informal sectors: work formalization and institutional change
By Isam Faik, Michelle Gwee, Felix Ter Chain Tan, Carmen Leong & Fithra Faisal Hastiadi Digital platforms are undermining long-standing formal institutions for the organization of work. However, when they enter informal sectors, they contribute to the opposite effect by increasing the formalization of work activities. In this study, we investigate this hitherto unexamined phenomenon by drawing on a case study of Gojek, one of the largest digital platforms in Southeast Asia. We identify three main mechanisms through which the...
